In order to provide you with our products and services, including processing any orders you make through our website, we need to hold and process your personal information. By providing personal information to us for this purpose, and/or in using this website, you agree to the terms and conditions of this policy. If you choose not to provide us with personal information this may impact the extent to which we can provide our services to you.
What personal information may be collected
When we talk about your "personal information" we mean information or opinion about you which you have provided to us, you authorised us to collect from others or third parties who are authorised to disclose information about you to us. A reference to "personal information" in this policy also includes any information or opinion relating to your health.
We may collect contact details including your name, occupation, address, email address, phone number and email and your date of birth. We may collect answers you provide to questions we ask and other information in relation to your dealings with Stickr. If you purchase products from us, we may also collect certain transactional information and financial details to process the transaction.
In addition to the types of personal information identified above, Stickr may collect personal information as otherwise permitted or required by law.
How your personal information is collected
Stickr collects personal information that is reasonably necessary for or directly related to our functions and activities as a provider of the Goods to you.
Unless otherwise required or permitted by law, we will only collect your personal information from you and we will only use that information for the purpose for which it was collected.
If you are required to register in order to use Stickr’s website or to otherwise complete an online application form then Stickr will collect personally identifiable information about you, such as your name, e-mail address, and other information which you may voluntarily submit. This information is collected for the purpose of improving and shaping our services and offerings to best support our valued customers.
Stickr, or third parties Stickr uses to monitor traffic to and from its Website, may also automatically collect aggregated information about the users of our Website. Aggregated information is a collection of information from all of the individuals who access Stickr’s Website from time to time. Examples of aggregated information are your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website. Aggregated information cannot identify you personally.
How your Personal information may be used
Stickr will use your personal information for the purpose for which it is collected as outlined in this policy or otherwise disclosed to you at the time of collection, which includes the following purposes:
- For our day-to-day business operations and to interact and carry out transactions with you or your organisation.
- During the sale, distribution or provision of Goods to you.
- While providing support services in relation to those Goods.
- To respond to your inquiries and requests.
- To provide you with information regarding our products and services via email alerts, Txt or Post.
- To verify your identity.
- For internal business purposes, such as improving our products and services offerings including and providing you with offerings about products and services that may be of interest to you.
- Any other purpose to which you provide express consent.
- Any other purpose required and permitted by law.
We may also use and disclose your personal information for the purpose of direct marketing to you where you have consented to us doing so or it is otherwise permitted by law. Direct marketing involves communicating directly with you for the purpose of promoting goods or services to you and to provide you with special offers. Direct marketing can be delivered by a range of methods including mail, telephone, email or Txt. You can unsubscribe from our direct marketing, or change your contact preferences, by contacting us (see contact details below).
Disclosure of your personal information
In order to provide you with our products and services, we may need to disclose your information to third parties including:
- Manufacturers and suppliers (in New Zealand or Australia or elsewhere overseas, as necessary) of any of our Goods that you or your organisation have purchased.
- Third party service providers (in New Zealand or Australia or elsewhere overseas, as necessary) such as IT services, courier companies, payment and credit card processing, and other such services;
We may also disclose information about you to anyone you authorise us to disclose that information to.
Individuals and overseas based entities that we disclose your personal information to may not be required to protect the information in a way that provides comparable safeguards to the Privacy Act. Wherever reasonable and practicable Stickr will either limit the personal information disclosed to an overseas individual or entity to that which is absolutely necessary or will undertake to de-identify the information prior to its disclosure.
- Track traffic patterns to and from our sites such as the pages you visit, the time you spend on each page, the date and time of your visit, where your mouse hovers, and referring pages (pages you came from or go to);
- Ensure advertising is being shown to the most appropriate person and limit the frequency of display for certain ad formats; and
- Enable you to use certain services as a member without having to log on each time and to visit member-restricted areas of the site.
NB: You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the services Stickr provides.
Accuracy of personal information
Stickr is committed to ensuring that all personal information held is accurate, complete and up-to-date. To that end Stickr may from time to time contact you directly for the purposes of verifying your information.
Access to and correction of personal information
You have a right to know what personal information Stickr holds about you. You may request this by contacting Stickr by the following methods:
You also have a right to ask Stickr to correct any personal information we hold about you.
When requesting access or correction of personal information Stickr will require you to verify your identity by reference to your personal information. In some circumstances it may be necessary for you to visit Stickr’s location to properly verify your identity before access to personal information can be granted.
Stickr will respond to your request to access personal information as soon as is reasonably practical. You may ask that your request to access personal information be treated as urgent. To enable Stickr to consider the priority that needs to be given to responding to your request you will need to provide the reason why it is urgent. If you do not provide a reason why your request is urgent, it is likely that Stickr will treat the request as non-urgent.
When you request that Stickr correct your personal information, or at any time after this, you are entitled to provide Stickr with a statement of the correction to the information and request that we attach the statement of correction to the information if we do not make the correction you have sought. If you provide us with a statement of correction and we do not correct the information, we will take reasonable steps to ensure the statement of correction is attached to your information. What are reasonable steps will depend on the circumstances of each case. These may be some circumstances which mean we cannot attach the statement of correction to your information.
If you wish to make a complaint about Stickr’s collection, use or disclosure of any personal information, or about any potential breach of the Act or the Code, you may contact the Privacy Officer by use of the contact details at the end of this document.
When making a complaint you should include as many details as possible, including the nature of the personal information concerned, how it is you believe we have misused it, which provision of the Act or Code you believe we have breached (if relevant), the details of any Stickr employee or representative involved and any other information which may be relevant. The Privacy Officer may request additional information to enable the Privacy Officer to properly investigate the complaint and take such reparatory action as necessary.
Once a complaint is received the Privacy Officer will investigate the circumstances of the complaint and determine whether a misuse of personal information has occurred and if so, how it may be rectified and whether/what action should be taken in relation to any Stickr employee or representative involved, and whether serious harm has occurred which triggers the privacy breach notification regime under the Act. Stickr will endeavour to keep you informed regarding the process of your complaint and any action taken.
Should you not be satisfied with Stickr’s handling of your complaint then we will generally agree to the complaint being referred to mediation and/or arbitration. Should the matter remain unresolved then you are entitled to refer your complaint to the Office of the Privacy Commissioner in New Zealand.
Please take the time to review this policy regularly as we may review it and make changes to reflect changes in legislation, codes of practice, our business and the products and services we provide to you.